Indus Home is committed to provide its customers complete satisfaction. We strives our best to enhance the shopping experience of our customers. We are committed in providing the best quality products and services.
However due to this present COVID 19 situation
we are unable to offer any exchanges or returns. We request you to kindly go through the
product descriptions before placing any orders. We take utmost care while
packing the specific items ordered, as customer satisfaction is always our
priority. Please call us or drop us an email for further clarification of
ordered products, if needed.
refunds are applicable only in case of delivery of damaged products or of an
incorrect item. If you have a problem, first drop an Email at email@example.com within 3 days from the date of receipt. The
details of the return (Order number and Reason for Return along with a picture)
should be shared in the email. Be very much specific while describing the
problem because all the returned items are thoroughly examined for defects and
other related issues.
It is very
important that you should never send back an item without consulting with us.
You should NOT send back the item until and unless you have verified with us
otherwise no payment refunds shall be given on such cases.
items via post/courier as instructed in our email. At any circumstances, the
amount of the item will be refunded only and not the shipping amount.
and secured delivery to you is always our responsibility, in the same way
sending back the items safe and secured becomes your responsibility. If any
untoward damage happens in transit or the package does not get delivered to us,
then we are sorry that we cannot help you.
refund will be initiated by once we receive the damaged product back to our
store. The refund is estimated to be credited in your account, used for order
payment, between 4-8 days after initiating the refund. Please note that the timing
of actual account credit is dependent on multiple external agencies such as
banks and payment gateways.
Orders once placed cannot be cancelled.